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oai:repisalud.isciii.es:20.500.12105/230232024-11-28T20:20:55Zcom_20.500.12105_15322com_20.500.12105_2051col_20.500.12105_16967

00925njm 22002777a 4500 dc Serrano-Ripoll, Maria Jesus author Ripoll Amengual, Joana author Briones-Vozmediano, Erica author Llobera Cànaves, Joan author Fiol-deRoque, Maria Antonia author Ricci-Cabello, Ignacio author 2020-11-28 Patient feedback interventions are receiving increasing attention given their potential to improve health care provision. However, primary health care (PHC) professionals' acceptability and perceived utility of this type of interventions remain largely unexplored. The aim of this study was to explore PHC professionals' perceptions, opinions and suggestions about a patient feedback intervention currently being designed to improve patient safety in Spanish PHC centres. We conducted an exploratory qualitative study with 43 PHC professionals. Information was obtained from three semi-structured interviews and four focus groups. All data were audio-recorded, transcribed and analyzed using content analysis by three analysts. The patient feedback intervention was acceptable to health care professionals, who perceived it as a useful strategy to improve health care processes and activate patients. A number of factors potentially limiting the acceptability and perceived utility of the intervention were identified (low patient safety culture, low patient-centred care orientation and limited credibility of patient feedback data). Recommendations for designing and implementing the proposed intervention in the Spanish PHC centres were identified in relation to the following areas: 'collection and analysis of feedback data'; 'feedback display'; 'feedback delivery' and; 'implementation of safety improvement initiatives'. Although the proposed intervention was generally perceived as useful and acceptable, our study identified a number of tensions about the practical aspects of using the patient-reported data and the credibility of the data and what actions would arise from its use. The intervention has been adapted to address these tensions before its formal evaluation in a randomized clinical trial. Serrano-Ripoll MJ, Ripoll J, Briones-Vozmediano E, Llobera J, Fiol-deRoque MA, Ricci-Cabello I. Exploring primary health care professionals perceptions about a patient feedback intervention to improve patient safety in Spanish primary health care centres: a qualitative study. Fam Pract. 19 maig 2020. 10.1093/fampra/cmaa051 1460-2229 Family practice https://hdl.handle.net/20.500.13003/18721 32424409 L2011025355 2-s2.0-85097003816 https://hdl.handle.net/20.500.12105/23023 607076800014 Exploring primary health care professionals' perceptions about a patient feedback intervention to improve patient safety in Spanish primary health care centres: a qualitative study